Canon and Nikon both temporarily suspend repairs

Canon and Nikon both have suspended repairs from various service centers in the United States.

From Nikon;

Letter from Nikon Inc. President and CEO Bo Kajiwara

Dear Valued Customers, Partners, and Friends,

We are all experiencing unprecedented circumstances around the world as a result of the COVID-19 pandemic, and our thoughts and prayers are with those affected by the virus. Nikon’s top priority is the health and safety of our customers, employees and the communities we serve.

I am proud of the dedication of our Nikon team who are working remotely and remain focused on providing the highest level of support possible at this difficult time. We are closely monitoring the situation and following the guidance of the Centers for Disease Control and Prevention (CDC) and federal/state/local health authorities.

Nikon Inc. has taken steps to ensure the safety of its employees by instituting office closings and remote work strategies in line with state and federal government mandates. These include the temporary closure of our repair service centers to prioritize the safety of our workforce and help limit the spread of the virus.

For information about our repair service center change or to get in touch with a remote support representative, please visit: https://nikonusa.com/support

In the interim, Nikon online resources for education are available on the Nikonusa website: https://www.nikonusa.com/learnandexplore

We encourage everyone to take the necessary precautions to stay safe and to support their communities during this difficult time. We look forward to overcoming this global issue with great resolve and unity.

From Canon:

Due to the “stay at home” directives from authorities in California, New Jersey, Illinois, and Hawaii, as well as local “Shelter in Place” orders, our Canon service facilities in those states are temporarily closed until further notice. Products needing repair can be directed to our Factory Service Center in Newport News, Virginia. Please note that walk-in service is not available at this location. We apologize for any inconvenience and delays that may occur during this time. We greatly appreciate your patience and understanding.

We encourage you to use our online system to set up the service of your product at:https://www.usa.canon.com/repair.

The spread of COVID-19 is a rapidly evolving situation that is of great concern to everyone. Canon’s commitment is to take proactive and proportional steps in accordance with all recommended procedures and protocols as advised by the CDC, the United States Government, and state, regional and local public health agencies.

Again, we sincerely appreciate your patience and understanding as we continue to monitor the ongoing situation and follow the advice and guidance of federal and state authorities. The health and well-being of our customers, clients, and employees remain our top priority during this difficult time. As conditions change, we will take recommended and appropriate steps to restore and continue the excellent service that you have come to expect from Canon USA, Inc. For updates and other information regarding COVID-19 measures, please visit our web site: https://www.usa.canon.com/internet/portal/us/home/about/to-our-customers